To purchase a YoumnA bag, you will need to book an appointment with us. Please visit our "Book an Appointment" page to schedule a consultation. During the appointment, we’ll guide you through our collection and help you choose the perfect bag,

Orders ship Monday through Friday with the exception of national holidays. Orders with expedited delivery must reach us before 1 p.m. (Eastern Standard Time) to ship same day unless an item is subject to a ship delay. Orders will ship within one to two business days from the date placed. Allow up to seven to ten business days for delivery once in transit.

The shipping costs for expedited delivery charged at the time of purchase are non-refundable. If an item is exchanged, the shipping fee for the first delivery will not be refunded. You will not be charged a shipping fee for the second delivery except if a faster shipping method is requested.

Please contact us as soon as possible by email at info@youmna.co, Monday through Friday from 9:00 a.m. to 6 p.m. EST.

Yes, it is possible to amend or cancel an item from your order, provided the request is made before the item has been shipped. Please contact us as soon as possible to make any changes. Once the item has been shipped, cancellations or amendments will no longer be possible.

Returns are possible within 14 days from the date you receive your order. To be eligible, the product must be unused, in its original condition, and returned with its original packaging, including all tags and accessories. We will arrange the pickup of the item for your convenience. Once the item is received and has passed our quality check, we will process your reimbursement, deducting the shipping costs. For further assistance, please feel free to contact our customer service team at info@youmna.co.

Avoid direct sunlight and heat: keep your bag away from prolonged exposure to sunlight, heat sources, or high humidity. These can cause the leather to fade, dry out, or lose its shape. Store properly: When not in use, store your bag in its original dust bag or a soft, breathable cloth bag. Fill it with tissue paper or a soft insert to maintain its shape, and avoid hanging it, as this can stretch the leather. Protect from moisture and spills: avoid water exposure or contact with liquids. If your bag gets wet, pat it dry gently with a soft, absorbent cloth and allow it to air dry naturally. Never use heat to dry it. Clean gently: use a soft, dry cloth to wipe off dust and dirt. For more stubborn marks, consult a leather care specialist. Avoid harsh chemicals, detergents, or abrasive cleaners. Avoid overloading: don’t overfill your bag, as this can strain the seams, distort its shape, and damage the delicate leather. Keep away from rough surfaces: avoid placing your bag on rough or dirty surfaces to prevent scratches or stains. Minimize contact with beauty products: keep your bag away from makeup, perfumes, and oils, which can stain or damage the leather. Seek professional care: for deep cleaning, stain removal, or repairs, always consult a leather care professional who specializes in leather goods.

You can reach us via email at info@youmna.co for any inquiries. Alternatively, you can visit our Contact Page for more information or to get in touch directly. If you’d like to schedule a consultation, you can also book an appointment through our website, and we'll be happy to assist you further.